Support Ticket Detail
blockcommunicationCustomer support ticket conversation thread, SLA monitor & staff workbench with internal notes, canned response macros, and customer metadata sidebar.
Installation
$pnpm dlx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.json$npx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.json$yarn dlx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.json$bunx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.jsonNamed registry:
npx shadcn@latest add @uipkge-react/support-ticket-detailInstalls to:components/blocks/Variants
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Schema
Type aliases exported from this item's source. Use these to shape the data you pass in.
ThreadMessageinterface ThreadMessage {
id: string
authorName: string
authorRole: string
avatarText: string
badgeText: string
badgeVariant?: 'default' | 'secondary' | 'outline' | 'destructive' | 'success' | 'warning' | 'info'
timestamp: string
isInternal: boolean
content: string
}Files installed (1)
components/blocks/SupportTicketDetail.tsx37.8 kB
'use client' import * as React from 'react' import { AlertCircle, AlertTriangle, ArrowUpRight, Bold, Check, CheckCheck, CheckCircle2, ChevronRight, Clock, Code, Copy, Download, Eye, FileCode2, Globe, ImageIcon, Italic, Link2, Lock, MessageSquare, Paperclip, Plus, Send, ShieldAlert, Tag, X, } from 'lucide-react' import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar' import { Badge } from '@/components/ui/badge' import { Button } from '@/components/ui/button' import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card' import { Input } from '@/components/ui/input' import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select' import { Separator } from '@/components/ui/separator' import { Tabs, TabsList, TabsTrigger } from '@/components/ui/tabs' import { Textarea } from '@/components/ui/textarea' interface ThreadMessage { id: string authorName: string authorRole: string avatarText: string badgeText: string badgeVariant?: 'default' | 'secondary' | 'outline' | 'destructive' | 'success' | 'warning' | 'info' timestamp: string isInternal: boolean content: string } const cannedMacros = [ { id: 'ssl-guide', name: 'SSL Guide', text: `Hi Sarah,\n\nTo resolve the ACME challenge issue, please ensure your DNS provider includes the following CAA record:\n\n0 issue "letsencrypt.org"\n\nOnce added, DNS propagation typically takes 2-5 minutes, after which you can re-run verification in your domain dashboard.`, }, { id: 'request-logs', name: 'Request logs', text: `Hi Sarah,\n\nCould you please provide the full HAR export and debug network logs from your browser console during the SSL verification attempt? This will help us trace the challenge request.`, }, { id: 'refund-confirmation', name: 'Refund confirmation', text: `Hi Sarah,\n\nWe have processed the billing adjustment for your dedicated SSL add-on. You will see the credit reflected on your next statement.`, }, ] export function SupportTicketDetail() { const [ticketStatus, setTicketStatus] = React.useState('in_progress') const [ticketPriority, setTicketPriority] = React.useState('high') const [assignedAgent, setAssignedAgent] = React.useState('elena_martinez') const [department, setDepartment] = React.useState('platform') const [composerTab, setComposerTab] = React.useState<'public' | 'internal'>('public') const [replyDraft, setReplyDraft] = React.useState('') const [selectedMacro, setSelectedMacro] = React.useState('') const [copiedLog, setCopiedLog] = React.useState(false) const [tags, setTags] = React.useState(['ssl-certificate', 'custom-domain', 'acme-challenge', 'enterprise-tier']) const [newTagInput, setNewTagInput] = React.useState('') const [isAddingTag, setIsAddingTag] = React.useState(false) const [dynamicMessages, setDynamicMessages] = React.useState<ThreadMessage[]>([]) function handleEscalate() { setTicketStatus('escalated') } function handleResolve() { setTicketStatus('resolved') } function handleSelectMacro(val: string) { setSelectedMacro(val) const macro = cannedMacros.find((m) => m.id === val) if (macro) { setReplyDraft(macro.text) } } function applyFormat(type: 'bold' | 'code' | 'link') { if (type === 'bold') { setReplyDraft((prev) => (prev ? `${prev} **bold text**` : '**bold text**')) } else if (type === 'code') { setReplyDraft((prev) => (prev ? `${prev}\n\`\`\`\ncode snippet\n\`\`\`` : '```\ncode snippet\n```')) } else if (type === 'link') { setReplyDraft((prev) => prev ? `${prev} [link title](https://example.com)` : '[link title](https://example.com)', ) } } function copyErrorLog() { setCopiedLog(true) setTimeout(() => { setCopiedLog(false) }, 2000) } function sendReply() { const body = replyDraft.trim() if (!body) return const isInternal = composerTab === 'internal' setDynamicMessages((prev) => [ ...prev, { id: `msg-${Date.now()}`, authorName: isInternal ? 'Alex Kim' : 'Elena Martinez', authorRole: isInternal ? 'Senior DevOps' : 'Lead Support Engineer', avatarText: isInternal ? 'AK' : 'EM', badgeText: isInternal ? 'Internal Note - Only visible to team' : 'Support Engineer', badgeVariant: isInternal ? 'warning' : 'default', timestamp: 'Just now', isInternal, content: body, }, ]) setReplyDraft('') setSelectedMacro('') } function sendAndSolve() { sendReply() setTicketStatus('resolved') } function addTag() { const t = newTagInput.trim().toLowerCase() if (t && !tags.includes(t)) { setTags((prev) => [...prev, t]) } setNewTagInput('') setIsAddingTag(false) } function removeTag(tagToRemove: string) { setTags((prev) => prev.filter((t) => t !== tagToRemove)) } return ( <div data-slot="support-ticket-detail" className="bg-background text-foreground w-full space-y-6"> {/* Ticket Header */} <header className="bg-card rounded-xl border p-5 shadow-xs sm:p-6"> <div className="flex flex-col gap-4"> {/* Top Breadcrumb & Actions Row */} <div className="flex flex-wrap items-center justify-between gap-3"> <div className="text-muted-foreground flex items-center gap-1.5 text-xs"> <span>Support</span> <ChevronRight className="size-3.5" /> <span>Tickets</span> <ChevronRight className="size-3.5" /> <span className="text-foreground font-mono font-medium">#TICK-8492</span> </div> <div className="flex items-center gap-2"> <Button variant="outline" size="sm" className="gap-1.5 text-xs font-medium" onClick={handleEscalate}> <AlertTriangle className="text-warning size-3.5" /> Escalate </Button> <Button size="sm" className="gap-1.5 text-xs font-medium" onClick={handleResolve}> <CheckCircle2 className="size-3.5" /> Resolve Ticket </Button> </div> </div> {/* Ticket Title & Metadata */} <div className="space-y-1.5"> <div className="flex flex-wrap items-center gap-2"> <span className="text-muted-foreground font-mono text-xs font-bold tracking-tight">#TICK-8492</span> <h1 className="text-foreground text-lg font-bold tracking-tight sm:text-xl"> Cannot configure custom domain SSL certificate </h1> </div> <p className="text-muted-foreground text-xs"> Opened 2 hours ago by <span className="text-foreground font-medium">Sarah Davis</span> (Acme Corp) via Web Portal </p> </div> <Separator /> {/* Status Badges & SLA Strip */} <div className="flex flex-wrap items-center gap-3"> <Badge variant="destructive" className="gap-1 font-medium"> <AlertCircle className="size-3" /> High Priority </Badge> <div className="w-44"> <Select value={ticketStatus} onValueChange={setTicketStatus}> <SelectTrigger size="sm" className="h-7 text-xs font-medium"> <SelectValue placeholder="Status" /> </SelectTrigger> <SelectContent> <SelectItem value="in_progress"> <span className="flex items-center gap-1.5"> <span className="bg-warning size-2 rounded-full" /> In Progress </span> </SelectItem> <SelectItem value="waiting_on_customer"> <span className="flex items-center gap-1.5"> <span className="bg-info size-2 rounded-full" /> Waiting on Customer </span> </SelectItem> <SelectItem value="escalated"> <span className="flex items-center gap-1.5"> <span className="bg-destructive size-2 rounded-full" /> Escalated </span> </SelectItem> <SelectItem value="resolved"> <span className="flex items-center gap-1.5"> <span className="bg-success size-2 rounded-full" /> Resolved </span> </SelectItem> </SelectContent> </Select> </div> <div className="border-warning/30 bg-warning/10 text-warning inline-flex items-center gap-1.5 rounded-full border px-2.5 py-1 text-xs font-medium"> <Clock className="size-3.5" /> <span>SLA: 42m remaining</span> </div> <Badge variant="outline" className="text-muted-foreground text-xs"> SSL & Custom Domains </Badge> </div> </div> </header> {/* 2-Column Workspace */} <div className="grid grid-cols-1 gap-6 lg:grid-cols-12"> {/* Left Column: Conversation Thread & Composer (2/3) */} <main className="space-y-6 lg:col-span-8"> {/* Message 1: Customer Initial Request */} <article className="bg-card rounded-xl border p-5 shadow-xs sm:p-6"> <div className="flex items-start justify-between gap-3"> <div className="flex items-center gap-3"> <Avatar className="size-10"> <AvatarFallback className="bg-primary/10 text-primary text-xs font-semibold">SD</AvatarFallback> </Avatar> <div> <div className="flex items-center gap-2"> <span className="text-foreground text-sm font-semibold">Sarah Davis</span> <Badge variant="secondary" className="text-xs font-normal"> Customer </Badge> </div> <p className="text-muted-foreground text-xs">VP of Engineering · Acme Corp (sarah@acme-corp.io)</p> </div> </div> <time className="text-muted-foreground text-xs whitespace-nowrap">Today, 09:14 AM (2h ago)</time> </div> <div className="text-foreground/90 mt-4 space-y-3.5 text-sm leading-relaxed"> <p> We are attempting to configure our custom apex domain{' '} <code className="bg-muted text-foreground rounded px-1.5 py-0.5 font-mono text-xs"> api.acme-corp.io </code>{' '} on our production cluster, but automated SSL certificate provisioning fails repeatedly during the ACME DNS-01 verification challenge. </p> <p> We verified that the CNAME and DNS TXT records exist in our Cloudflare dashboard, but the challenge validation daemon continues to time out after 10 minutes with the stderr log below: </p> {/* Error Code Block Placeholder */} <div className="overflow-hidden rounded-lg border bg-zinc-950 text-zinc-100"> <div className="text-muted-foreground flex items-center justify-between border-b border-zinc-800 bg-zinc-900/90 px-3.5 py-2 text-xs"> <div className="flex items-center gap-2"> <FileCode2 className="text-destructive size-3.5" /> <span className="font-mono text-xs">acme-provisioner-stderr.log</span> </div> <Button variant="ghost" size="sm" className="h-6 gap-1 px-2 text-xs text-zinc-300 hover:bg-zinc-800 hover:text-zinc-100" onClick={copyErrorLog} > <Copy className="size-3" /> {copiedLog ? 'Copied' : 'Copy log'} </Button> </div> <pre className="overflow-x-auto p-3.5 font-mono text-xs leading-relaxed text-zinc-300"> <code>{`[2026-10-24T09:12:44Z] [SSL: CERTIFICATE_VERIFY_FAILED] ACME challenge failed for _acme-challenge.api.acme-corp.io [2026-10-24T09:13:58Z] DNS TXT record validation timed out after 600s. Response status: 400 Bad Request [2026-10-24T09:14:02Z] Detail: CAA record restriction on 'acme-corp.io' prevented Let's Encrypt issuance.`}</code> </pre> </div> {/* Screenshot / Attachment Placeholder */} <div className="bg-muted/40 rounded-lg border p-3"> <div className="flex items-center justify-between gap-3"> <div className="flex min-w-0 items-center gap-2.5"> <div className="bg-background flex size-9 shrink-0 items-center justify-center rounded-md border"> <ImageIcon className="text-muted-foreground size-4" /> </div> <div className="min-w-0"> <p className="text-foreground truncate text-xs font-medium">cloudflare-dns-settings.png</p> <p className="text-muted-foreground text-xs">1.4 MB · PNG Image Screenshot</p> </div> </div> <div className="flex items-center gap-1"> <Button variant="ghost" size="sm" className="h-7 text-xs"> <Eye className="size-3.5" /> Preview </Button> <Button aria-label="Download attachment" variant="ghost" size="sm" className="h-7 text-xs"> <Download className="size-3.5" /> Download </Button> </div> </div> </div> </div> </article> {/* Message 2: Internal Staff Note (distinct yellow/amber tint background) */} <article className="border-warning/30 bg-warning/10 dark:bg-warning/10 rounded-xl border p-5 shadow-xs sm:p-6"> <div className="flex items-start justify-between gap-3"> <div className="flex items-center gap-3"> <Avatar className="size-10"> <AvatarFallback className="bg-warning/20 text-warning text-xs font-semibold">AK</AvatarFallback> </Avatar> <div> <div className="flex items-center gap-2"> <span className="text-foreground text-sm font-semibold">Alex Kim</span> <Badge variant="outline" className="border-warning/40 bg-warning/20 text-warning gap-1 text-xs font-medium" > <Lock className="size-3" /> Internal Note - Only visible to team </Badge> </div> <p className="text-muted-foreground text-xs">Senior DevOps Engineer · Tier 2 Infrastructure</p> </div> </div> <time className="text-muted-foreground text-xs whitespace-nowrap">Today, 09:35 AM (1h ago)</time> </div> <div className="text-foreground/90 mt-4 space-y-2 text-sm leading-relaxed"> <p> Checked Cloudflare DNS propagation on their nameservers via{' '} <code className="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs"> dig CAA acme-corp.io </code> . Looks like their root zone has a CAA record restricting certificate issuance strictly to DigiCert ( <code className="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs"> 0 issue "digicert.com" </code> ), while our automated ACME pipeline requests Let's Encrypt certificates. </p> <p> If they add{' '} <code className="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs"> 0 issue "letsencrypt.org" </code>{' '} to their DNS CAA records, the validation handshake will complete within 2 minutes. </p> </div> </article> {/* Message 3: Agent response */} <article className="bg-card rounded-xl border p-5 shadow-xs sm:p-6"> <div className="flex items-start justify-between gap-3"> <div className="flex items-center gap-3"> <Avatar className="size-10"> <AvatarFallback className="bg-primary text-primary-foreground text-xs font-semibold"> EM </AvatarFallback> </Avatar> <div> <div className="flex items-center gap-2"> <span className="text-foreground text-sm font-semibold">Elena Martinez</span> <Badge className="text-xs font-normal">Support Engineer</Badge> </div> <p className="text-muted-foreground text-xs">Lead Support Engineer · UIPKGE Staff</p> </div> </div> <time className="text-muted-foreground text-xs whitespace-nowrap">Today, 09:48 AM (45m ago)</time> </div> <div className="text-foreground/90 mt-4 space-y-3 text-sm leading-relaxed"> <p> Hi Sarah, thank you for providing the detailed error log! We analyzed the ACME challenge failure and identified that your apex domain's DNS CAA records currently block Let's Encrypt certificate issuance. </p> <p>Please follow these step-by-step instructions to enable Let's Encrypt validation:</p> <ol className="text-foreground/90 list-inside list-decimal space-y-1.5 pl-1 text-xs sm:text-sm"> <li> Log in to your Cloudflare DNS dashboard for{' '} <code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">acme-corp.io</code>. </li> <li> Navigate to <strong>DNS Settings</strong> → <strong>Add Record</strong>. </li> <li> Select <strong>CAA</strong>, set Flag to{' '} <code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">0</code>, Tag to{' '} <code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">issue</code>, and Value to{' '} <code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">"letsencrypt.org"</code>. </li> <li>Allow up to 2 minutes for DNS TTL cache propagation across edge resolvers.</li> <li> Return to your cluster settings dashboard and click <strong>Retry Verification</strong>. </li> </ol> <p> Feel free to reply directly once you've saved the record, and we'll monitor the validation handshake from our side! </p> </div> </article> {/* Dynamic User Messages */} {dynamicMessages.map((msg) => ( <article key={msg.id} className={`rounded-xl border p-5 shadow-xs sm:p-6 ${ msg.isInternal ? 'border-warning/30 bg-warning/10' : 'bg-card' }`} > <div className="flex items-start justify-between gap-3"> <div className="flex items-center gap-3"> <Avatar className="size-10"> <AvatarFallback className={`text-xs font-semibold ${ msg.isInternal ? 'bg-warning/20 text-warning' : 'bg-primary text-primary-foreground' }`} > {msg.avatarText} </AvatarFallback> </Avatar> <div> <div className="flex items-center gap-2"> <span className="text-foreground text-sm font-semibold">{msg.authorName}</span> <Badge variant={msg.isInternal ? 'outline' : 'default'} className={ msg.isInternal ? 'border-warning/40 bg-warning/20 text-warning gap-1 text-xs font-medium' : 'text-xs font-normal' } > {msg.isInternal && <Lock className="size-3" />} {msg.badgeText} </Badge> </div> <p className="text-muted-foreground text-xs">{msg.authorRole}</p> </div> </div> <time className="text-muted-foreground text-xs whitespace-nowrap">{msg.timestamp}</time> </div> <div className="text-foreground/90 mt-4 text-sm leading-relaxed whitespace-pre-wrap">{msg.content}</div> </article> ))} {/* Reply Box Composer */} <section className="bg-card overflow-hidden rounded-xl border shadow-xs"> <Tabs value={composerTab} onValueChange={(v) => setComposerTab(v as 'public' | 'internal')} defaultValue="public" > {/* Composer Header with Tabs & Macro Dropdown */} <div className="bg-muted/30 flex flex-wrap items-center justify-between gap-3 border-b px-4 py-2.5"> <TabsList className="h-8"> <TabsTrigger value="public" className="gap-1.5 text-xs"> <MessageSquare className="size-3.5" /> Public Reply </TabsTrigger> <TabsTrigger value="internal" className="gap-1.5 text-xs"> <Lock className="size-3.5" /> Internal Note </TabsTrigger> </TabsList> {/* Canned Responses / Macros Dropdown */} <div className="w-48"> <Select value={selectedMacro} onValueChange={handleSelectMacro}> <SelectTrigger size="sm" className="h-8 text-xs"> <SelectValue placeholder="Canned macro..." /> </SelectTrigger> <SelectContent> {cannedMacros.map((macro) => ( <SelectItem key={macro.id} value={macro.id}> {macro.name} </SelectItem> ))} </SelectContent> </Select> </div> </div> <div className="space-y-3 p-4"> {/* Rich Formatting Toolbar */} <div className="text-muted-foreground flex items-center gap-1 border-b pb-2"> <Button variant="ghost" size="icon" className="size-7" aria-label="Format bold" onClick={() => applyFormat('bold')} > <Bold className="size-3.5" /> </Button> <Button variant="ghost" size="icon" className="size-7" aria-label="Format italic" onClick={() => applyFormat('bold')} > <Italic className="size-3.5" /> </Button> <Button variant="ghost" size="icon" className="size-7" aria-label="Format code" onClick={() => applyFormat('code')} > <Code className="size-3.5" /> </Button> <Button variant="ghost" size="icon" className="size-7" aria-label="Insert link" onClick={() => applyFormat('link')} > <Link2 className="size-3.5" /> </Button> <Separator orientation="vertical" className="mx-1 h-4" /> <Button variant="ghost" size="icon" className="size-7" aria-label="Attach file"> <Paperclip className="size-3.5" /> </Button> <span className="text-muted-foreground ml-auto text-xs">Markdown supported</span> </div> {/* Textarea with dynamic background if internal note */} <Textarea value={replyDraft} onValueChange={(v) => setReplyDraft(v)} placeholder={ composerTab === 'public' ? 'Write a public reply to Sarah Davis...' : 'Add an internal note only visible to team members...' } rows={4} className={`resize-y text-sm ${ composerTab === 'internal' ? 'border-warning/30 bg-warning/5 focus-visible:ring-warning/20' : '' }`} /> {/* Composer Actions */} <div className="flex flex-wrap items-center justify-between gap-3 pt-1"> <div className="text-muted-foreground flex items-center gap-2 text-xs"> <Paperclip className="size-3.5" /> <span>Attachments up to 25MB</span> </div> <div className="flex items-center gap-2"> {composerTab === 'public' && ( <Button variant="outline" size="sm" className="gap-1.5 text-xs" disabled={!replyDraft.trim()} onClick={sendAndSolve} > <CheckCheck className="size-3.5" /> Send & Mark Solved </Button> )} <Button size="sm" className="gap-1.5 text-xs" disabled={!replyDraft.trim()} onClick={sendReply}> <Send className="size-3.5" /> {composerTab === 'public' ? 'Send Reply' : 'Add Internal Note'} </Button> </div> </div> </div> </Tabs> </section> </main> {/* Right Column: Customer & Ticket Metadata Sidebar (1/3) */} <aside className="space-y-6 lg:col-span-4"> {/* Customer Info Card */} <Card> <CardHeader className="pb-3"> <div className="flex items-start justify-between gap-2"> <div className="flex items-center gap-3"> <Avatar className="size-11"> <AvatarFallback className="bg-primary/10 text-primary text-sm font-semibold">SD</AvatarFallback> </Avatar> <div> <CardTitle className="text-sm font-semibold">Sarah Davis</CardTitle> <CardDescription className="text-xs">VP of Engineering</CardDescription> </div> </div> <Badge variant="default" className="text-xs font-medium"> Enterprise </Badge> </div> </CardHeader> <CardContent className="space-y-3 pt-0"> <Separator /> <dl className="space-y-2.5 text-xs"> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground">Company</dt> <dd className="text-foreground font-medium">Acme Corp</dd> </div> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground">Email</dt> <dd className="text-foreground max-w-[180px] truncate font-medium">sarah@acme-corp.io</dd> </div> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground">Total Tickets</dt> <dd className="text-foreground font-medium tabular-nums">12 (10 resolved)</dd> </div> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground">Customer Since</dt> <dd className="text-foreground font-medium">Jan 2024</dd> </div> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground">SLA Plan</dt> <dd className="text-foreground font-medium">1h Critical Response</dd> </div> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground">Timezone</dt> <dd className="text-foreground font-medium">America/Los_Angeles (UTC-7)</dd> </div> </dl> <Separator /> <Button variant="outline" size="sm" className="w-full justify-center gap-1.5 text-xs"> View Customer in CRM <ArrowUpRight className="size-3.5" /> </Button> </CardContent> </Card> {/* Ticket Attributes Card */} <Card> <CardHeader className="pb-3"> <CardTitle className="text-sm font-semibold">Ticket Attributes</CardTitle> </CardHeader> <CardContent className="space-y-4 pt-0"> {/* Assigned Agent */} <div className="space-y-1.5"> <label className="text-muted-foreground text-xs font-medium">Assigned Agent</label> <Select value={assignedAgent} onValueChange={setAssignedAgent}> <SelectTrigger size="sm" className="w-full text-xs"> <SelectValue placeholder="Select Agent" /> </SelectTrigger> <SelectContent> <SelectItem value="elena_martinez">Elena Martinez (DevOps)</SelectItem> <SelectItem value="alex_kim">Alex Kim (Tier 2)</SelectItem> <SelectItem value="marcus_vance">Marcus Vance (Platform)</SelectItem> <SelectItem value="unassigned">Unassigned</SelectItem> </SelectContent> </Select> </div> {/* Department */} <div className="space-y-1.5"> <label className="text-muted-foreground text-xs font-medium">Department</label> <Select value={department} onValueChange={setDepartment}> <SelectTrigger size="sm" className="w-full text-xs"> <SelectValue placeholder="Department" /> </SelectTrigger> <SelectContent> <SelectItem value="platform">Platform Infrastructure</SelectItem> <SelectItem value="billing">Billing & Subscriptions</SelectItem> <SelectItem value="core_api">Core API Support</SelectItem> <SelectItem value="security">Security & Compliance</SelectItem> </SelectContent> </Select> </div> {/* Priority */} <div className="space-y-1.5"> <label className="text-muted-foreground text-xs font-medium">Priority</label> <Select value={ticketPriority} onValueChange={setTicketPriority}> <SelectTrigger size="sm" className="w-full text-xs"> <SelectValue placeholder="Priority" /> </SelectTrigger> <SelectContent> <SelectItem value="urgent">Urgent (P0)</SelectItem> <SelectItem value="high">High (P1)</SelectItem> <SelectItem value="medium">Medium (P2)</SelectItem> <SelectItem value="low">Low (P3)</SelectItem> </SelectContent> </Select> </div> <Separator /> {/* Tags Section */} <div className="space-y-2"> <div className="flex items-center justify-between"> <span className="text-muted-foreground text-xs font-medium">Tags</span> {!isAddingTag && ( <button className="text-primary min-h-6 text-xs font-medium hover:underline" onClick={() => setIsAddingTag(true)} > + Add Tag </button> )} </div> <div className="flex flex-wrap gap-1.5"> {tags.map((tag) => ( <span key={tag} className="bg-muted text-foreground inline-flex items-center gap-1 rounded-md px-2 py-0.5 text-xs" > <Tag className="text-muted-foreground size-3" /> {tag} <button className="text-muted-foreground hover:text-foreground ml-0.5" aria-label="Remove tag" onClick={() => removeTag(tag)} > <X className="size-3" /> </button> </span> ))} </div> {isAddingTag && ( <div className="flex items-center gap-1.5 pt-1"> <Input value={newTagInput} onChange={(e) => setNewTagInput(e.target.value)} placeholder="New tag..." className="h-7 text-xs" onKeyDown={(e) => { if (e.key === 'Enter') { e.preventDefault() addTag() } }} /> <Button size="sm" className="h-7 px-2 text-xs" onClick={addTag}> Add </Button> <Button variant="ghost" size="sm" className="h-7 px-2 text-xs" onClick={() => setIsAddingTag(false)} > Cancel </Button> </div> )} </div> </CardContent> </Card> {/* SLA & Metrics Card */} <Card> <CardHeader className="pb-3"> <div className="flex items-center justify-between"> <CardTitle className="text-sm font-semibold">SLA & Metrics</CardTitle> <Badge variant="outline" className="text-xs font-medium"> Active SLA </Badge> </div> </CardHeader> <CardContent className="space-y-3 pt-0"> <dl className="space-y-3 text-xs"> <div className="flex items-center justify-between gap-2"> <div> <dt className="text-foreground font-medium">First Response Time</dt> <dd className="text-muted-foreground text-xs">Target: < 15m</dd> </div> <div className="text-right"> <span className="text-success font-semibold">8m</span> <span className="text-muted-foreground block text-xs">7m ahead</span> </div> </div> <Separator /> <div className="flex items-center justify-between gap-2"> <div> <dt className="text-foreground font-medium">Target Resolution</dt> <dd className="text-muted-foreground text-xs">Target: 4h (Elapsed: 3h 18m)</dd> </div> <div className="text-right"> <span className="text-warning font-semibold">42m</span> <span className="text-muted-foreground block text-xs">remaining</span> </div> </div> <Separator /> <div className="flex items-center justify-between gap-2"> <div> <dt className="text-foreground font-medium">CSAT Prediction</dt> <dd className="text-muted-foreground text-xs">Based on sentiment analysis</dd> </div> <Badge variant="secondary" className="font-medium"> 98% High </Badge> </div> <Separator /> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground flex items-center gap-1.5"> <Globe className="size-3.5" /> Source Channel </dt> <dd className="text-foreground font-medium">Web Portal</dd> </div> <div className="flex items-center justify-between gap-2"> <dt className="text-muted-foreground flex items-center gap-1.5"> <ShieldAlert className="size-3.5" /> Escalation Tier </dt> <dd className="text-foreground font-medium">Tier 2 Support</dd> </div> </dl> </CardContent> </Card> </aside> </div> </div> ) }
Raw manifest:https://uipkge.dev/r/react/support-ticket-detail.json